Our partner is a globally leading vehicle rental service provider. Their Business Support Centre (BSC) is supporting the Group from Budapest mainly covering customer care, commercial support and financial services.
Feladatok
- managing most important client accounts receivables portfolio and credit lines through a proactive collection of debts and reminding customers of their due payments mainly over the phone
- providing support for team members in technical questions (systems, processes)
- handling escalations
- sending balance information, statements, and invoice copies
- reconciling accounts and finding out why debts have not been paid; investigating disputed invoices when customers disagree with charges
- keeping customer database and accounts up-to-date, registering and following up cases (i.e. payment terms).
- credit analysis and review
- escalating problems as appropriate; advising team leader of cash shortfalls
- managing relationships with customers, partners, and car rental stations
- cooperating with departments in the BSC and the countries
- continuously striving for process improvement, actively contributing to knowledge and idea-sharing within the team
Elvárások
- min. high school education (University or College degree is an advantage)
- advanced English (verbal, written) language knowledge
- 2+ years of experience in receivables - ideally in Collections
- excellent written and verbal communication skills
- outstanding customer orientation and problem-solving skills
- strong analytical skills, logical and proactive thinking
- collaborative approach while being able to make own decisions and take ownership
- ability to prioritize in a fast-paced environment
- ability to take initiative
- experience in using Microsoft Office, especially Excel with confidence
Amit kínálunk
- our BSC is a Centre of Excellence and the largest Avis Budget Group site globally
- multicultural, diverse team with colleagues from over 40 different countries
- friendly, collaborative culture & approachable leadership
- opportunities for growth & development throughout your career
- high-energy place with a winning spirit where things move forward every day
- Hungary’s greenest, environmentally conscious, award-winning office
- various fun company events and volunteer initiatives
- car rental and partner discounts in addition to your compensation package