Technical Support Engineer állás Budapest XIII. kerület

We are looking for Technical Support Engineers

Tasks

• Engineers apply advanced troubleshooting techniques to provide unique solutions for our customers and lead customer interactions by thoughtfully working with them to dive deep into the issue and get the root cause
• Interact with leading engineers around the world
• Partner with CLOUD teams to help reproduce and resolve customer issues
• Provide feedback to internal teams on how to improve the company's services
• Drive projects that improve support-related processes and customers’ technical support experience
• Work on critical, highly complex customer problems that may span multiple CLOUD services
• Apart from working on a broad spectrum of technical issues, a CLOUD Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives

Expectations

• Majoring in Telecommunication / IT / Computer Science / Engineering / or other related technical discipline
• Excellent spoken and written English skills
• Hungarian permanent residence permit
• Knowledge about linux, windows, network, storage
• Strong communications skills, effective, polished interaction with the customer to gather information quickly
  
  
• Passion for technology and customer support
• Strong ability of cross-team collaboration
• Excellent problem solving and troubleshooting skills, able to use various data collection tools and methodologies to analyze problems,determine root cause and develop solutions

Preference

• Rich experience about security, big data, AI, database, docker, coding

Co offer

• Home office possibilty
• Support for commuting to work (BKK pass)
• SZÉP card
• AYCM SportPass
• Private Health Insurance (Medicover)
• Regular team building programs
• Easy access, modern working conditions in the city centre of Budapest (bike friendly workplace)
• Free parking
• Free coffee
• Young and motivated team

Other

• Location: Budapest XIII. + home office

Data protection

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