Customer Operations Specialist álláshirdetés Országos

Our partner is a worldwide known multinational company operating in health care and agriculture. They are looking for new, motivated team member in their growing team.

Responsibilities:

• Deliver operational excellence by executing the Order to Bill process in SAP by ensuring customer satisfaction
• Executes customer requests relayed by Customer Interactions, engaging other internal functions as needed to resolve the request
• Provides transactional support with Account Reconciliation liaising with Customer Interactions Regional teams
• Identifies areas for automation and leverages RPA (Robotic Process Automation) for standard and repetitive transactional activities
• Collaborates with key stakeholders in order that Customer Operations department is contributing to elevate customer experience
• Responsible for logging all interactions in CRM tool, ensuring that appropriate ownership and escalation processes are followed according to established lead times and agreed SLAs
• Clearly communicates acknowledgement of all operational requests, sets expectations of request completion to stakeholders, and follows-up with status updates via the CRM tool
• Coordinates cross-functional effort related to Order Management process to solve complex requests and deliver solutions to accounts

Requirements:

• Degree in Business, Supply Chain, Logistics or Finance
• 2 years of experience in Supply Chain and/or Customer Service
• Proficiency in English language (oral and written)
• Sound knowledge of MS Office, SAP and Salesforce
• Good communication skills
• Discipline in operational excellence and strong problem-solving skills
• Fast learner and critical thinking
• Ability to prioritize, manage multiple deadlines and complexity with high focus and result orientation

Benefits:

• Attractive compensation package
• Gain working experience in business processes in multinational environment