Cégleírás / Organisation / Department
Our partner, a global life sciences company and one of the top players in the research and diagnostics space, is expanding its Budapest-based team and looking for an experienced Customer Service Manager. This position offers a unique opportunity to lead a multilingual regional team and shape customer service operations across several countries.
Elvárások / Requirements
-
Minimum 5 years of leadership experience in a Customer Service or SSC environment.
-
A hands-on, people-focused leader who can motivate and empower teams.
-
Fluent English is a must; French or other second language is a plus.
-
Strong working knowledge of SAP (E1P), BI reporting, CRM tools, and Excel.
-
Excellent communication, problem-solving, and project management skills.
-
Experience in e-commerce, online order management, or multinational settings is highly valued.
-
A flexible, driven, and confident leader who thrives in dynamic, multicultural environments.
Amit kínálunk / Offer
-
Lead and support 4 direct reports (supervisors) managing approx. 30+ customer service professionals across the UK, France, Spain, and Portugal.
-
Oversee day-to-day order management, ensuring accuracy, on-time processing, and high customer satisfaction.
-
Be the escalation point for complex cases, working closely with sales and supply chain teams.
-
Monitor and improve performance through KPI tracking, BI reports, and advanced Excel analytics.
-
Use your SAP (E1P) experience to drive process improvements and resolve order-related issues.
-
Act as a coach and mentor—help your team grow through continuous development and supportive leadership.
-
Lead internal projects related to customer experience, tools, and processes.
-
Collaborate with cross-functional teams to provide a seamless order-to-delivery journey.
Kapcsolattartó / Information
-
Competitive salary and annual bonus
-
Cafeteria program and commuting support
-
Private health insurance with full coverage and premium services
-
Life and accident insurance
-
Loyalty and family-related benefits (marriage, childbirth, school start support)
-
Employee referral bonus
-
All You Can Move / gym membership discount
-
Hybrid work model (3 office days per week)
-
Modern office in central Budapest
