Customer Service Manager- Fót állás
Ügyfél / Vevő szolgálat / Recepció állások
Join a fast-growing international company as a Customer Service Manager and play a key role in shaping customer experience and operational excellence. Lead a dynamic team, manage key client relationships, and drive performance through strategic planning and cross-functional collaboration. If you’re passionate about customer satisfaction, leadership, and continuous improvement, this is your opportunity to make a real impact in a global environment.
Customer Service Manager- Fót
Feladatok
- Act as the primary point of contact for key customers, ensuring high-quality service and strong relationship management
- Lead, coach, and develop the Customer Service team, driving performance and accountability
- Define and monitor customer service KPIs, contributing to strategic planning and continuous improvement
- Collaborate cross-functionally with Supply Chain and other departments to ensure on-time delivery and customer satisfaction
- Prepare regular reports, forecasts, and performance analyses for management
- Handle customer complaints and drive effective problem resolution and process improvements
- Identify and support business growth opportunities within existing and new customer accounts
Elvárások
-
BA/BS degree in Logistics, Commercial, Economics or Engineering.
-
Minimum 5-7 years of relevant work experience in similar position and/or industry.
-
Excellent communication, problem-solving, and negotiation skills.
-
Exceptionally strong sales and service background.
-
cellent leadership skills with the ability to manage and motivate the team.
-
Proficient computer skills (in Excel & PowerPoint) and preferred knowledge in ERP (QAD).
-
Ability to drive results without a great deal of direct supervision.
-
Fluent English & Hungarian language speaking & writing skills.
-
Proven record of business achievements in regards to OTD and rate improvement, quoting and scope expansion, contract management.
Amit ajánlunk
• Be part of a dedicated and highly skilled professional team.• Expand your knowledge through collaboration with our cross-functional teams and experts.
• Experience a supportive work environment where your contribution is truly valued.
• Showcase your talent and commitment, with real opportunities for career growth.
• Become part of a dynamic and exceptional industry.
• Last but not least: we provide free company shuttle service, as well as monthly fruit days and on-site massage.
Közvetítési nyilvántartási szám: PEM/01/002325-1/2017-854
Jelentkezés
Kérjük, pályázati anyagát töltse fel a JELENTKEZEM gombra kattintva!
