Diákmunka - Technical Writer állás Budapest

Technical Writer position for trainee.

•Objectives of the service:
oDevelop comprehensive Knowledge Base documentation that meets organizational ITSM standards
oGain deep understanding of services and processes, and translate complex information into simple, polished, engaging content
oWrite user-friendly content that meets the needs of target audience, turning insights into language for user success
oDevelop and maintain detailed database of reference materials
oBased on user’s feedback develop innovative methods for improvement

•The responsibilities of the Technical Writer cover the following services:
oResearch, outline, write, and edit content, working closely with IT Service departments to understand processes and services provided by the department
oGather information from subject-matter experts and develop, organize, and write Knowledge Base articles based on procedure manuals, process documentations.
oWork with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage
oResearch, create, and maintain knowledge based documentation templates that adhere to organizational and legal standards and allow for easy navigation and search for information
oDevelop content for maximum usability, with consistent voice across all documentation
oReport to IT Service Management of the company
oCreate and maintain reports with Grafana
oOrganize meetings to promote the completed materials
oIT Service Onboarding process support

- experience in Technical Writer work (about 6-12 months)
- ongoing studies in IT/economics/technology/engineering
- fluency in English, both written and spoken
- an interest and/or experience in IT
- This would be a 35-40 hours per week position with hybrid working. Home office 2-3 days per week