A Level 2 Service Desk position is open at our partner for German speakers. Our partner is a leading provider of IT infrastructure services operating in Budapest.
Main Responsibilities
Main Responsibilities
- Provide support on IT infrastructure related issues to customers
- Analyze issues and requests and escalate unsolved cases to the appropriate IT team
- Maintain end-to-end ownership of all incidents and service requests in scope of the Level 2 support team
- Record, track, manage cases (incidents, requests, change or problem tickets) in the helpdesk tracking database
- Manage high priority incidents and provide support for planned special events
- Effectively communicate and coordinate work with other team members
- Perform incidents trend analysis
- Take over calls warm transferred from L1 as per the available processes
- Perform reporting on distribution, asset statuses, licenses as and when required
Requirements
- High School diploma
- Speak English on a communication level
- Speak German on a business level (working/support language)
- Prior experience in the IT field as a Service Desk (minimum 2 years)
The company can offer
- Flexible work schedules
- Dynamic, international work environment
- Home office opportunity, language courses and different talent programs
- Chance to grow professionally in the field of finance within a multinational environment
What you need to do now
If you have the required professional background and initial interest in the position, please apply below and send your English CV to us.
