Feladator
Global HR Services Delivery will support global HR Services model by improving how employee issues are raised, resolved, documented, and escalated. This role will focus on projects to develop standard work, map current workflows, and enhance communication and training of the Services Model for Employees, HR and/or People Leaders. This intern will gain hands-on experience in HR Services operations, process improvement, analytics, and change management in a global environment which will ultimately have an impact on enhancing the overall employee experience.
Feladatok:
- Contribute to communication and change management activities, helping drive adoption of new or improved HR processes and tools.
- Create and refine HR, People Leader, and Employee guides and SOPs to support global HR Services and escalation process oversight.
- Support creation or improvements of standard work for key contact center and HR escalation processes, including process flows, SOPs, and checklists.
- Develop and track customer satisfaction KPIs to measure the effectiveness and employee experience of contact center and escalation processes.
- Prepare leadership reporting and dashboards, including monthly metrics and trend analysis for contact center and escalation performance.
- Manage the annual knowledge article review process with HR Services teams and the Contact Center, ensuring articles are current, relevant, and aligned to standard work.
- Support the HR escalation process by reviewing, triaging, and assisting in the resolution of escalation tickets, ensuring timely follow-up, accurate documentation, and a consistent experience.
Feltétel
Elvárások:
- Full-time student status
- Commit 15-20 hours / week (during summer time 40 if available)
- Must be fluent in English, both written and verbal
- Willingness and ability to maintain a minimum daily overlap with North American business hours
- Experience with Microsoft Visio, Powerpoint, Excel, Tableau, or ServiceCloud
- Experience building process maps and standard operating procedures
- Big-picture thinker who can connect individual tasks to broader HR Services Operations and employee experience outcomes.
- Customer-centric, focused on making processes easier and clearer for employees, HR partners, and contact center agents.
- Systems and continuous-improvement mindset, comfortable questioning “how we do things” and proposing better approaches.
- Strong written and visual communicator, able to create clear process maps, guides, and presentations.
- Comfortable with ambiguity, able to work through incomplete information and help bring structure and clarity.
Munkaidő
RészmunkaidőBérsáv
- Gr. 2500 Ft / hour
- Office days Tuesday/Wednesday and/or Thursday (for training periods, first 3-4 weeks all of the 3 days)
- Working hours between 9.30 and 6 pm
