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Tasks and activitiesIn this role You will: Be the Subject Matter / Technical Expert for systems and processes within the procurement remit and act as a 2nd line support for complex queries Extensive knowledge on end-end process for Source to Pay and a detailed understanding of GBS Procurement execution strategies Develop relationships with key interfaces and stakeholders including high-frequency suppliers, Category Leadership, Sourcing, Master Data, AP and I&E Coordinate Cross-Functional teams focused on addressing the most complex issues Support the team in ensuring we run RCA processes designed to identify opportunities to improve GBS procurement operations or processes to reduce the need for future support Closely monitor open IT Tickets and propose change requests if current Ariba functionality does not cover users’ needs Actively participate in Regression Testing (RT) in case of request Perform User Acceptance Testing (UAT) and ad hoc testing in case of request Support the training strategy including Audience, Schedule, Content, Facilitators Create a closed feedback loop to drive CI, support to improve FAQ and knowledge materials on Supplier Support Portals In conjunction with the Knowledge Management team own the creation and deployment of critical Self-Help support materials (FAQs, job aids, a quick reference, etc.) in support of our various S2C P2P systems Support engagement strategy as set out by the Supplier Engagement Specialist Provide training/coaching to external end-users to upskill them on the relevant system as per the requirements Execute against the Escalation or Prioritization process as needed Support the optimization of supplier experience through identifying and executing process improvement opportunities Application InformationRequirements Additional requirements We have the following requirements: Recognized professional qualification in a business or finance field or similar field. Experience in continuous improvement tools and techniques such as Kaizen, Lean or Six-Sigma, Agile Relevant educational background or equivalent experience) 3+ years of experience in Procurement Operations or equivalent Expert in S2C and P2P systems, processes, and deployments A deep understanding of the Procurement Organization Excellent communication and interpersonal skills Ability to handle high volume and a wide variety of activities Strong conflict resolution skills Demonstrated ability to work cross organizationally to resolve complex issues Solid project management experience Experience working cross-culturally in an international environment Resilient and experienced in working in a multi-faceted environment What we offerA company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valuedPossibility to join our social communities and networksChill-out and collaboration spaces in a stylish office environmentLearning opportunities, other development opportunities to craft your career pathDifferent bonus opportunities based on performance, wide range of cafeteria elementsLife & health insurance, medical care packageCompany laptopPhone for private usageOpportunity to work from home: up to 2 days / week based on team agreementAdditional informationFull time standard business hours Office Work