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Cégleírás / Organisation / Department

Perfect junior IT role to learn and use SAP on high level - we want also freshgrads who would like to improve their SAP skills, using English really on daily basis while participating on continuous trainings. Here we go ▼▼▼


Elvárások / Requirements

- 1 + years experience in IT support environment (SAP is a big advantage)

- 6 months + experience of working in an English support capacity 

- Any SW support/code reading/debugging background with technically skilled end-users + Zendesk/JIRA knowledge

- Working knowledge in Microsoft tools (Word, Excel, etc.)

- SAP/ABAP experience is a very big plus but you can learn it here

- Fluent English is a must!

- Strong interpersonal skills, quick-learning, attention to detail

- Excellent problem solving, analytical and debugging skills

- Ability to empathize with client issues

- Plenty of enthusiasm, willingness to learn, effective time management and excellent communication skills



Amit kínálunk / Offer

- Analyse incoming Incidents, Service Requests and Change requests and assign them to the appropriate teams according in line with predefined processes.

- Take ownership of Zendesk tickets, log Internal JIRAs for product bugs and manage the incident to closure; involving other teams and Level 2 & 3 support as required.

- Resolve Level 1 SAP incidents and manage requests and problems with limited assistance and management oversight

- Escalate incidents and requests via established processes

- Attend weekly / monthly status and stand-up meetings and product backlog / requirements meetings in Agile environment

- Communicate clearly, effectively, and professionally to all people regardless of role in company

- Providing accurate, detailed documentation to the user and on the incident, request, or problem



Kapcsolattartó / Information

- Paricipating on exciting projects, building world leading solutions in SAP, HANA, DevOps, and innovative tools

- Working with multinational market leader clients, very good references

- Finding out new solutions, learn and use cutting-edge technologies

- Flexible working time (if you would like to, afternoon working hours are possible)

[leiras_rovid] =>

Perfect junior IT role to learn and use SAP on high level - we want also freshgrads who would like to improve their SAP skills, using English really on daily basis while participating on continuous trainings. Here we go ▼▼▼

[cim] => Junior IT Support Analyst (SAP) [bersav] => [hely] => Budapest [hely_id] => 1 [telepules] => [munkaido] => Nincs meghatározva [hits] => 0 [url] => https://www.randstad.hu/allasok/s-it-telco/27050_-_26452 [email] => [email_lathato] => 0 [telefon] => [ismerteto] => [premium] => 0 [logo] => [hirdeto] => Randstad Hungary Kft [kapcsolattarto] => [aktiv] => 1 [lejart] => 0 [belso] => 2 [feladas_datum] => 2020-09-17 08:52:21 [lekeres_datum] => 2020-09-17 08:52:21 [premium_datum] => 0000-00-00 00:00:00 [lejarat_datum] => 2020-12-31 17:20:00 [munkaoldal_id] => 0 [munkaado_id] => 49744 [kulso_id] => 26452 [iframe] => [self_id] => [stat_view_num] => 91 [direct_link] => [kompetenciak] => ) [Munkaltatok] => Array ( [id] => 49744 [munkak_num] => 395 [jelentkezes_num] => 0 [cegnev] => Randstad Hungary [weboldal] => https://www.randstad.hu/ [telefonszam] => 302944505 [szamlazasicim] => - ) [Munka_kliensek] => Array ( [id] => 49744 [vezeteknev] => Herczeg [keresztnev] => Lilla [felhasznalonev] => randstad [jelszo] => 411823a84d522ab04161fecca36dddc3 [email] => lilla.herczeg@randstad.hu [tipus] => 2 [ipaddress] => 178.48.26.193 [datum] => 2020-01-31 13:02:01 [bejelentkezes_datum] => 2020-01-31 13:02:01 [hirlevel_datum] => 2020-01-31 13:02:01 [updated_at] => 0000-00-00 00:00:00 [bounce] => ) ) )