Bevezető
We are looking for an Italian-speaking Customer Success Specialist! If you are passionate about customer satisfaction, supporting business growth and helping customers achieve their goals, please apply with your English CV!
Feladatok
Monitor customer success and identify opportunities to improve customer satisfaction and retention
Handle administrative and billing tasks related to customer accounts
Collaborate with internal teams to ensure seamless service delivery
Provide accurate and reliable information about products and services
Daily account management and relationship management with existing customers
Working closely with the sales team
Manage customer contracts, including renewals, extensions, and modifications
Elvárások
Proficiency in Microsoft Office
Experience in Customer relations, Customer success or Customer account management
Excellent communication and organizational skills
Customer-centric mindset, empathy
Confident Italian and English language skills (C1 level, written and spoken)
Experience in handling customer contracts, renewals, or service extensions
Rövid leírás
Knowledge of SAP, Salesforce, Gainsight, or similar CRM systems
Amit partnerünk kínál
100% Remote workmode
Competitive salary
Cafeteria benefits
Team-building and leisure activities
Modern office environment
