IT Support Engineer/DevOps állás Országos

Jelentkezem

Deliver technical support for IT systems at the company, ensuring the stability, performance, and continuous operation of core platforms. Responsible for the maintenance, monitoring, and administration of IT systems, including timely troubleshooting and resolution of incidents. The role also involves managing escalations to third-level support and external suppliers, driving incident resolution, and ensuring effective escalation management.

IT Support Engineer/DevOps

Feladatok

You are responsible for maintenance, monitoring, troubleshooting and support of IT systems, e.g. CRM, ERP, Web Portals, Billing systems, Billing gateways, ESBs, API Gateways, Order management, and fulfilment systems
You perform day-to-day L2 support activities such as incident and service request management, problem analysis and resolution, configuration changes, health check & housekeeping activity, triaging tickets to suppliers to identify bug fixes and enhancements
You work on minor code product issues and escalate to appropriate teams, fault logging tracking and resolution, batch processing, interface management, extend support during release and deployment
You support the Capacity Planning & Hardware Assessment and are able to create a technical roadmap for the product
You drive efficiency through process improvement to continually improve service and reduce costs
You identify opportunities for automation to deliver significant improvements against the operational KPIs

Elvárások

experience in general networks, system administration,
Good understanding of ITIL Service with appropriate certifications
Experience with monitoring and logging tools (Prometheus, Grafana, ELK/EFK),
Scripting knowledge like Unix shell and can write and understand basic SQL query
Fluent in English and Hungarian

Előnyök

Amit ajánlunk

A diverse, multicultural setup based on our values - accountability, respect, teamwork, and trust - and the opportunity to shape the organization
An attractive salary package: depending on your professional experience and qualification
Several benefits such as bonus, cafeteria, private medical insurance and team buildings
Sport support option (AYCM access; Unlimited Fitness&Wellness sportpass)
Hybrid working opportunity (office int the 11th district)

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