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            [Munkak] => Array
                (
                    [id] => 128212
                    [pozicio] => 
                    [leiras] => Main responsibilities:
• An individual contributor who provides expert post-sales support of software systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. Acts as the SME for complex issues and is the internal representative in critical escalations.
• Determines where there may be issues on customers complex systems by using multiple combined SW / HW components or cross multiple platforms using multiple protocols.
• Works with management and teams to implement.
• Displays expertise in industry protocols, solutions, and customer situational management.
• Independently works on problems of diverse scope.

Daily tasks:
• Support products at the Vendor on Tier3 level
• Handling cases, keep KPI targets
• Writing KB articles
• Investigate Vendor products at the customer (remote access), identify product defects, fix config issues, revise installations
• Log analysis is a daily task, where the ideal candidate is/will be able to understand the connection between software components and troubleshooting the problems.

Requirements:
• 3-5 years of experience and a Bachelor / Master degree or equivalent

Prefered skills:
• Linux – Ability to read/understand scripts (bash, Perl, PHP), understanding/handling the services (systems, init), basic text parsing, editing skills, good log analyzing skills will make your life easy
• Windows – understanding the services, event logging.
• Database/SQL – Ability to run queries, make changes in the database (Postgres, MSSQL), knowledge of MS SSMS, basic knowledge of MS SSRS is an advantage
• Java-based apps – understanding the threads and the java tomcat integrations.
• Application support experience (good to have some of these: WebLogic, apache, tomcat, IIS, MS SQL, Postgres)

Advantages:
• IP telephony, ISDN / SIP protocols
• Networking: TCP/UDP, (routing, NIC settings), basic network troubleshooting tools (netstat, Wireshark, IPconfig, IP, ifconfig, route, tracert, traceroute, resmon.exe)
• Knowledge on any of the following Avaya products: WFO/ACR, AES, CM, SM/SMGR
• ACSS certification
• Software tester experience

We offer:
– Excellent technical training
– Deep and comprehensive knowledge with networks solutions and devices
– Continuous knowledge transfer
– Expert career path
– Inspiring international team
– Regular language usage

If you are interested in the above position please send your CV in MS Word or PDF format to brigitta.tamasi@jobsgarden.hu and if you are not our registered user, please also register on our website: www.jobsgarden.hu [leiras_rovid] => Our client is one of the world’s leading company in telecom sector. For its continuously growing organization we are currently looking for Technical Support Engineer / Tier3 level Backbone engineer. [cim] => Technical Support Engineer / Tier3 level Backbone engineer (TB-9943) [bersav] => [hely] => Budapest [hely_id] => 1 [telepules] => [munkaido] => Nincs meghatározva [hits] => 0 [url] => [email] => Dora.Kerezsi@jobsgarden.hu [email_lathato] => 0 [telefon] => [ismerteto] => [premium] => 0 [logo] => [hirdeto] => [kapcsolattarto] => [aktiv] => 1 [lejart] => 0 [belso] => 1 [feladas_datum] => 2020-08-26 12:52:25 [lekeres_datum] => 2020-08-26 12:52:25 [premium_datum] => 0000-00-00 00:00:00 [lejarat_datum] => 0000-00-00 00:00:00 [munkaoldal_id] => 0 [munkaado_id] => 50047 [kulso_id] => a0f3b000018mhdmeas [iframe] => [self_id] => [stat_view_num] => 42 [direct_link] => [kompetenciak] => ) [Munkaltatok] => Array ( [id] => 50047 [munkak_num] => 86 [jelentkezes_num] => 7 [cegnev] => Jobsgarden Kft. [weboldal] => https://www.jobsgarden.hu/ [telefonszam] => 709779904 [szamlazasicim] => - ) [Munka_kliensek] => Array ( [id] => 50047 [vezeteknev] => Laczkó [keresztnev] => Hajnalka [felhasznalonev] => worklinejobsgarden [jelszo] => 7f6a51de3bcd368c29f7b0e93c2ad98c [email] => Hajnalka.Laczko@jobsgarden.hu [tipus] => 2 [ipaddress] => 178.48.26.193 [datum] => 2020-05-04 09:28:56 [bejelentkezes_datum] => 2020-05-04 09:28:56 [hirlevel_datum] => 2020-05-04 09:28:56 [updated_at] => 0000-00-00 00:00:00 [bounce] => ) ) )