Working standalone and in team as part of managed projects on incoming customer requests using defined processes for provisioning
Dealing with (create, cease, modify) Site related configuration and user device profile related configurable settings.
Identifying possible issues and recommending changes to improve reliability, performance of the service.
Attending customer calls when appropriate.
Providing 3rd line support for reported incidents, including troubleshooting, diagnostics and implementing resolution.
Troubleshooting and consultancy to service desk, problem management, technical design team and project management
Constructively working together, sharing ideas and knowledge, training junior team members and being coached by senior team members
Keeping up to date with the latest development of communications technologies, in particular where related to Cisco and Avaya
Home office is available in this role depending on further agreement
This role will suit you if you have the following skills:
Working with a cooperative and positive attitude in a group setting to achieve common goals
Ability to comprehend and to oversee various aspects of a problem or a situation
Taking the responsibility and taking care of the consequences of making a decision
Focusing on all aspects and details of a task and delivering your output with a high level of accuracy
Ability to find root causes of problems and to focus on their quick and efficient solution
At least 2-3 years in tele/data communications environment
Good knowledge of Cisco products, Avaya knowledge is an advantage
Solid understanding of telecommunication principles, voice and IP Telephony solutions and protocols
UCS / VMWARE, ESXi, vCSA / VGW knowledge with call protocols / UC architecture including apps / UCCX / UCCE / Skype for Business
CCNA / CCNP Collaboration / ITIL knowledge is a must, certification is an advantage
English on a fluent level