Responsible for executing the necessary activities through the lifecycle within Server technologies to meet the SLAs agreed with CIO/IT DEMAND.
Responsible for the continuous support of Group IT Server technologies to meet SLAs agreed with CIO/IT DEMAND.
Acts as an escalation point for all L2 Server technologies related tickets and partners with peers and stakeholders to deliver continual improvement initiatives in IT Infrastructure area.
Work with IT Supply peers to build strong professional relationships and ensure the effective delivery of the in-scope IT services.
Supports Servers Lead Engineer to Identify risks impacting existing IT Solutions, prepare a risk assessment, and develop mitigation plans.
Responsible for the execution of approved Group IT Server initiatives and Changes.
Responsible to work on tickets assigned to the L2 Servers queue in ITSM as defined by the Server Lead Engineer.
Daily management of Dell Servers, NetApp Storages, NetBackup infrastructure, VMware virtualization, MS Azure Cloud resources, Patch management of Servers
Coordinate the Server, Storage, Backup, and Virtualization troubleshooting and problem determination of Major Incidents and associated tickets
Supports capacity, performance, and risk management strategies to ensure the appropriate levels of availability, stability, and capability in Server systems as per the SLAs agreed with CIO/IT DEMAND
Supports Servers Lead Engineer in managing Group IT Server services in line with SLAs agreed with CIO/IT DEMAND.
Recommends and drives approved continuous improvement and optimization activities as aligned with Server Lead Engineer.
Fluency in the English language. Additional language knowledge an advantage.
Microsoft MCSA, Azure or Amazon AWS training and/or certification or appropriate work experience in managing Compute/Storage/Backup technologies in complex environments.
VMware training at least VCP level or equivalent work experience and knowledge
Red Hat training at least RHCSA level or equivalent work experience and knowledge
3+ years of experience as a Server Engineer in a multinational company. Able to work effectively and efficiently toward goals in a complex, diverse environment with multiple and changing demands.