Cégleírás / Organisation / Department
Build your career as a 2nd level People System Support Specialist with our German retail partner!
In this role, you will play a key part in ensuring the stable and efficient operation of HR systems by resolving complex system-related issues, performing root cause analysis, and contributing to long-term system improvements. You will also support HR reporting activities, maintain high data quality standards, provide backup support for 1st-level requests when needed, and actively contribute to the continuous optimization of the HR system landscape.
Elvárások / Requirements
- Proficient in providing 2nd level technical support for HR information and management systems; hands-on experience with HR systems and tools.
- Fluent German and intermediate English skills.
- Familiarity with troubleshooting, testing, and quality assurance processes for system functionality.
- Knowledge of data protection regulations and compliance requirements for HR systems.
- Experience in training and supporting 1st level support staff on system usage and issue resolution.
- Ability to collaborate with cross-functional teams, including IT and HR departments, to implement system enhancements.
Amit kínálunk / Offer
- Assist end-users in resolving 2nd level technical issues related to HR systems and tools.
- Troubleshoot and escalate user-reported problems to the appropriate resources for resolution.
- Conduct system testing and quality assurance to ensure optimal system performance and functionality.
- Provide training and guidance to first-level support staff on system usage and issue resolution.
- Collaborate with IT and HR teams to implement system enhancements and upgrades in compliance with data protection regulations.
- Contribute to the continuous improvement of system processes and documentation to enhance user experience and system efficiency.
Kapcsolattartó / Information
What we offer
· Competitive salary package.
· Work-life balance – home office opportunities.
· Opportunities for professional development through various programs and courses.
· Opportunity to join a dynamic and stable environment with a supportive and innovative company culture.
