Senior Manager, Global Field Operations állás Budapest

Our partner is a leading international telecommunications organization operating in a complex, large-scale environment, delivering mission‑critical connectivity and field service solutions to customers across multiple regions.

To support ongoing transformation and operating model evolution, we are seeking a senior leader to take ownership of global field service operations, ensuring high-quality, efficient, and scalable service delivery across both internal teams and external partners.

This role plays a key part in shaping the future field operating model, driving outsourcing and transformation initiatives, and ensuring consistent, best-in-class service outcomes. The focus is on enabling safe, reliable, and customer-centric field operations while improving efficiency, resource utilization, and overall customer experience on a global scale.

Senior Manager, Global Field Operations

Feladataim

• Lead and take full ownership of global field operations, ensuring consistent, high-quality service delivery across regions
• Shape and drive the future operating model, including increased use of partners and outsourced delivery capabilities
• Build and execute a clear strategic direction for field services aligned with overall business goals
• Ensure efficient deployment of engineering resources, balancing capacity, skills, and demand to meet service targets
• Inspire and develop a distributed leadership team, supporting capability growth and performance across multiple layers
• Oversee relationships with key external partners, ensuring strong performance, accountability, and alignment
• Continuously improve customer experience and operational performance, using clear metrics and data-driven decisions
• Maintain high standards in health & safety, compliance, and risk management across all field activities
• Collaborate closely with internal stakeholders to drive transformation initiatives and embed new ways of working
• Manage budgets and identify opportunities for cost optimization and efficiency improvements

Az Ön képzettségi szintje

• Significant experience in a senior operational leadership role, ideally within field services, service delivery, or a comparable environment
• Proven ability to lead large, geographically dispersed teams, including managing leaders and cross-functional structures
• Strong background in transformational change, particularly in evolving operating models and introducing partner-based delivery
• Solid understanding of environments involving on-site service delivery (e.g. engineering, installation, maintenance)
• Track record of working with and managing external suppliers or partners at scale
• Strategic mindset with the ability to translate high-level direction into practical execution
• Confident communicator, able to engage and influence senior stakeholders across the organization
• Good commercial awareness, including experience with budget ownership and performance metrics
• Ability to operate effectively in a complex, fast-changing, international setting
• Strong leadership presence with a focus on team engagement, accountability, and continuous improvement

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